Just choose the item you wish to buy on the product page and the click “Add to Cart” button. We will guide you through the simple order process and send you a confirmation email once you placed your order.
We will provide you with a tracking number as soon as we produced and shipped your item. You can track your package on our Track your Order page to find out more about your order status here: https://borntochill.com/pages/track-your-order
If you did not receive your tracking number, please take note of our production and shipping delays:
US : 2-3 weeks (normally 7days production and up to 14days delivery)
INTERNATIONAL : 3-4 weeks total (production+delivery time)
FOOTBALL WORLD CUP ITEMS: 1-2 weeks (5-7 days production and 4-7 days delivery)
First, check your spam folder and other email accounts. If you cannot find it, just write us an email @ firstname.lastname@example.org and we’ll help you.
All of our products are custom-made just for you with your specified design, garment and size. We immediately produce and ship your item after we receive your order.
US delivery tank tops, tshirts and single-print hoodies: 1 week
US delivery full-print hoodies, leggings and blankets: 2-3 weeks
International: 3-4 weeks
Can I cancel or change my order?
We begin processing orders immediately after they are placed on our website. If you need to cancel an order you can write us 24 hours maximum after you've placed your order and we will be able to cancel or change the order if it is not yet in production.
Send us an email with the subject line CANCEL MY ORDER @ email@example.com
In some cases we are able to ship some items faster or the products you order might come from different production facilities. In these cases, we will ship your order in different shipments at no additional cost. But don't worry, you will receive all your items within our delivery time detailed above.
If you would like to learn more about who we are check out our Our Story Page
The two founders of Born to Chill are from Canada and Germany and our business is located in Québec, Canada.
Additionally to our headquarters in Québec we also have an address in Germany for all returns & exchanges in Europe.
If you have any questions or comments feel free to contact us @ firstname.lastname@example.org
We accept Master Card, Visa and Paypal.
If it happens that one of our products is damaged, you’ve received the wrong product or you didn’t receive your order we will be happy to give you a replacement or refund.
To find out more about our Return Policy click here: https://borntochill.com/pages/returns-exchanges
Prior to returning your product please contact us @ email@example.com
. Please include the word RETURN in the subject line and tell us your order number and the reason why you wish to return the item in the email. Also include a clear photo showing the incorrect item, poor printing quality or damaged part of the product. Always include your order number in the package with the returned item and keep the proof of postage receipt in case the package gets lost (this will be the proof you shipped the package to us). After receiving your item we will inspect it and if your return is approved we will initiate a free replacement or a refund to your credit card (or original method of payment).
Yes, we offer worldwide shipping.
Most of our products ship for $5.99 worldwide.
For detailed shipping fee information you can find the shipping fees on the checkout page.
The owner of Born to Chill creates most of our designs himself and also works closely together with a team of in-house designers. All our designs are made in-house and are exclusive to Born to Chill, you won't find them anywhere else. All our products are printed on demand, so we don't have a big stock of the same items which allows us to be creative and come up with many different designs.
All our products are made-to-order.
Our full-print collection is custom-printed and hand cut & sewn individually. After receiving your order we produce your item just for you with your specified design, garment and size. We use HD All Over Print for highest printing quality and vibrant colors of our designs. All our full-print hoodies, leggings, blankets are custom-printed and hand cut & sewn just for you.
We also offer single-print tank tops, tshirts and hoodies you can choose in different colors which are individually printed immediately after we receive your order.
Our goal is to offer the best material for each product in order to offer a comforable long-lasting product with the best printing quality and vibrant colors. You can check the material for each product on the product page.
You can find a size chart on each product page to help you find the right size and fit for you.