FAQ

We create all our designs ourselves and you won't find them anywhere else. All our products are printed on demand which allows us to be creative and to come up with a huge variety of designs and new collections on a regular basis.

We have different production facilities from the US, Europe and Asia depending on which product you choose.

The two founders of Borntochill are from Canada and Germany and our business is located in Canada.

Your tracking number will be provided once your order is produced and shipped.

Depending on which product you purchased, they are shipped directly from our production facilities located in the US, Europe and Asia.

Our products are all made to order and they are produced immediately after we receive your order. Production time is normally 10 - 14 days and shipping is normally 7 - 10 days.

Some items are shipped separately if they are coming from different production facilities. No worries, there’s no additional cost and items will arrive within our delivery time.

You may purchase using Master Card, Visa, Amex, Shopify Pay and PayPal.

In case you receive a wrong or damaged product, we’d be glad to provide you with a replacement or refund. For more info, please contact us at hello@borntochill.com

Before returning an item, please contact us @ hello@borntochill.com

You may cancel or change an item if it was ordered within 4 hours, otherwise, once your order is already in production, we are unable to cancel or change it. Please fee free to reach out to us and we will do our best to sort everything out.

Absolutely! We offer shipping almost anywhere in the world.

Our standard shipping fee is $5.99. You will be provided detailed information on shipping rates upon checkout.

Shipping normally takes 7 - 10 days and 3 - 4 weeks for international orders.